Medical Travel Greece follows the people-focused service approach of Round Travel while limiting personal-data use to what is needed for enquiries, coordination and requested travel support. General website forms should not be used to send medical records.
1. Who controls your data
Medical Travel Greece is operated with the travel support of Round Travel, founded in 1987 and operating from Athens and 12 Zografou Street, Heraklion, Crete. Privacy enquiries may be sent to info@medicaltravel.gr.
For the broader parent-company reference text you asked us to publish separately, see the Round Travel Privacy Policy.
2. Information we collect
Depending on your interaction, we may collect your name, contact details, country, preferred contact method, treatment area, intended travel dates, companion requirements and correspondence with our team.
If health information is needed, we will explain the purpose and an appropriate method for sending it. Please do not include diagnoses, records, identification documents or payment details in an ordinary website message.
3. Why and how we use information
- To respond to an enquiry and understand the service requested
- To coordinate communication with an appropriate clinic where authorised
- To prepare travel, accommodation and transfer options
- To administer bookings and provide customer support
- To meet legal, accounting, safety and fraud-prevention obligations
As with Round Travel’s wider customer-service approach, our aim is to understand what you need, explain the available route clearly and improve the quality of support over time. Legal bases may include steps taken at your request before a contract, contract performance, legitimate interests, legal obligations and consent where required, including for special-category health information.
5. Retention and security
Information is retained only for as long as needed for the enquiry or service, applicable legal, accounting and safety obligations, and the handling of complaints or disputes. We use organisational and technical safeguards appropriate to the nature of the information, but no online transmission or storage method is completely risk-free.
6. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent without affecting earlier lawful processing. You may also complain to the Hellenic Data Protection Authority or your local supervisory authority.
8. Contact and policy changes
Contact info@medicaltravel.gr with privacy questions. Material changes will be published on this page with a revised update date, in the same spirit that Round Travel reserves the right to update its published terms and policies when services or legal requirements change.